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Wednesday, May 17 • 16:15 - 16:55
Technology solutions for beneficiary accountability LIMITED

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Limited Capacity seats available

CRS recently launched policies and procedures to enhance a culture of Monitoring, Evaluation, Accountability and Learning within the agency. One of the procedures explicitly mandated all projects to set up and implement beneficiary feedback and response mechanisms. This would in turn enhance participation of beneficiaries in the project cycle and improve the practice of informed decision making.

To accomplish this 'new' mandate, CRS country programs resorted to the numerous opportunities provided by technology in various process of beneficiary accountability processes. Some of the technologies used include SMS, visualization and use of a dedicated phone line to gather feedback from communities and other stakeholders, use of social media, internal chatter groups and webinars to disseminate and encourage use learning and adaptive management within projects.

In all these processes, country programs have gathered a package of ICTs that can help enhance accountability to beneficiaries particularly focusing on collecting and communicating feedback. Country teams have seen the value of technologies and appreciate the role of effective management in ensuring success of any project, especially ICT4Accountability projects.

The presentation will focus on a range of technologies employed by CRS in fostering accountability to beneficiaries and the success and challenges encountered during the use of these technologies.

avatar for Gregory Makabila

Gregory Makabila

Regional Technical Advisor, Accountabilty and Learning, Catholic Relief Services
Gregory Makabila has over ten years of experience designing and implementing monitoring, evaluation, accountability and learning systems mainly in East Africa. Greg joined Catholic Relief Services in 2012 where he continues to work as regional technical advisor for accountability... Read More →

Wednesday May 17, 2017 16:15 - 16:55 IST