2017 ICT4D Conference

This panel presents 4 projects where integration has played an important role in success.

1. Malawi has relied on Health Surveillance Assistants (HSAs), to provide RMNCH services in rural areas. The services include IMCI, antenatal, postnatal and neonatal care. Working with the government, D-tree has developed a digital tool being used by 1200 HSAs that improves quality of care, supports supervision and improves logistics management in an integrated digital health system.

Questions to be discussed include:
What were the barriers to integration by donors, government and users?
How did we overcome these barriers?
What are the lessons for future programs?

2. BBC Media Action is scaling three complimentary mobile RMNCH education services with the Government of India: Mobile Academy, an IVR training course for community health workers that refreshes knowledge and improves their communications skills, Mobile Kunji, an aid to communicate standardized information to families, and Kilkari providing prerecorded calls to clients. These programs are used by more than 160,000 CHWs reaching 1.24 million families each week.

3. Swasti is remodelling the last mile health system in India to make it work. The Integrated Community Health & Wellness program delivers improved health outcomes in urban and factory settings. The subscribing families have access to a dedicated full time Health Facilitator using mobile technology to integrate a diverse array of services that are made available to the client when and where they need them.

4. D-tree’s Safer Deliveries program integrates community maternal and neonatal health systems, citizen feedback and emergency transport in Zanzibar. Community Health Volunteers use a mobile application to register clients, make birth plans, and collect client feedback on quality of facility services. A digital emergency referral system ensures clients receive ambulance transport in the case of an emergency. The program has increased facility delivery rates and follow up and is being scaled nationally in Zanzibar.