Achieving health outcomes especially for the most marginalised is often challenging in developing and middle income countries for a number of reasons. Our experience in using technology to standardise processes and protocols (sometimes changing them entirely) to focus on the “customer experience” as well the desired outcomes, shows that improved engagement with service providers can lead to better results
This panel presents 3 specific programmes where different technology solutions have been implemented leading to better engagement and improved results.
D-tree’s decision support solutions enable citizens and health workers to make better decisions, seek support and provide feedback.
Everwell has used phone-based monitoring to improve TB adherence in India
Swasti’s community engagement mobile application is allowing facilitation of services and follow-up for 100,000 people
The specific questions we address:
What process or protocol was changed and how was technology and enabler?
What community level results have been achieved and whether the same could have been done without using technology?
What have been key challenges and lessons?
