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Tuesday, May 16 • 11:45 - 12:25
Customer-Centric Digital Financial Services LIMITED

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Limited Capacity seats available

The talk will focus on how digital financial services need to and can become customer-centric especially for low-income customer segments.

It will draw from Dalberg's extensive work around these themes with clients and will focus on a) User-centered product and service design for digital financial services b) Embedding a customer-centric culture in financial services organizations and d) Thinking about consumer protection for DFS especially for low-income customers.

The presentation will conclude with tangible ways in which the financial inclusion ecosystem can promote greater customer centricity and protection.

avatar for Nirat Bhatnagar

Nirat Bhatnagar

Associate Partner, Dalberg
Nirat Bhatnagar is an Associate Partner with Dalberg and leads the New Delhi office. He brings 13 years of multidisciplinary experience in strategy consulting, human-centered design, & entrepreneurship for social impact. At Dalberg, he leads projects in Financial Inclusion, Agriculture... Read More →

Tuesday May 16, 2017 11:45 - 12:25 IST