Thursday, May 18 • 15:00 - 15:45
Leveraging mobile technology to close the feedback loop LIMITED

Log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Limited Capacity seats available

During the lifecycle of a project, organizations collect data from beneficiaries that helps them shape future iterations of their project or helps them with policy advocacy. Too often, these conversations end up being one-sided and, as a result, beneficiary input declines over time because they don’t know how their data is being used or whether the questions they have answered are creating any lasting change.

At VOTO Mobile, we have found that closing the feedback loop – by showing beneficiaries how their feedback has helped shape larger conversations – can be very effective for keeping them engaged in projects while simultaneously improving accountability on the organization side. During this session, I will present on how organizations can use IVR and SMS technology to strengthen the feedback loop in projects across the development sector, with case studies from Ghana to Pakistan, so that traditionally marginalized voices are truly included and understand their contribution in shaping decisions.

avatar for Melissa Persaud

Melissa Persaud

Director of Partnerships, VOTO Mobile
Melissa Persaud is Director of Partnerships at VOTO Mobile, a global mobile engagement social enterprise. In her role, she builds and maintains partnerships with impact-oriented organizations in order to provide better choices for more voices around the globe. Personally, Melissa... Read More →

Thursday May 18, 2017 15:00 - 15:45 IST