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Monday, May 15 • 14:15 - 14:55
Technologies options for beneficairy accountability LIMITED

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Limited Capacity seats available

CRS recently launched policies and procedures to enhance a culture of Monitoring, Evaluation, Accountability and Learning within the agency. One of the procedures explicitly mandated all projects to set up and implement beneficiary feedback and response mechanisms. This would in turn enhance participation of beneficiaries in the project cycle and CRS accountability and improve the practice of informed decision making.

To accomplish this 'new' mandate, CRS country programs resorted to the numerous opportunities provided by technology in various process of beneficiary accountability processes. Some of the technologies used include SMS, visualization and use of a dedicated phone line to gather feedback from communities and other stakeholders, use of social media, internal chatter groups and webinars to disseminate and encourage use learning and adaptive management within projects.

In all these processes, country programs have gathered a package of ICTs that can help enhance accountability to beneficiaries particularly focusing on collecting and communicating feedback. Country teams have seen the value of technologies and appreciate the role of effective management in ensuring success of any project, especially ICT4Accountability projects.

The presentation will focus on a range of technologies employed by CRS in fostering accountability to beneficiaries and the success and challenges encountered during the use of these technologies.

This presentation would be conducted with colleagues from the Accountability Community of Practice and GKIM.

avatar for SIKU Eric-Simeon

SIKU Eric-Simeon

DRC Protection and Gender adviser / HRD Protection Mainstreaming focal point, Catholic Relief Services
I have been working with CRS since April 2014. I have started in DR Congo were I was working on integrating Protection Mainstreaming in DRC programming. In particular we have settled a CP feedback mechanism with a free toll hotline and an IT platform to manage and follow up on feedback... Read More →

Monday May 15, 2017 14:15 - 14:55 IST